Adopting and Adapting Agile for IT Teams and beyond
Kanban & Digital Operations Before I joined Spark Ventures I had always been frustrated with the planning (or lack thereof) of non BAU work. Basically anything that fell outside of…
Salesforce.com Connected Leaders Series: How did my fist webinar go?
I participated in my first Webinar on the 26th May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): Click here for a summary…
Spark Ventures and BMC RemedyForce
Service Managment Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to cloud computing…
Spark Ventures – Our journey to Digital Service Management
Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only the essential parts of…
Transforming a Telco with Digital Services
This was a blog post I wrote for BMC A little more than two years ago, our company began a major transformation from a traditional Telco — New Zealand’s largest…
Consumption of SaaS applications will be the new business reality?
SaaS Applications the new norm at work? Most people are aware of the consumption (Software as a Service or SaaS based, pay per use) based services such as storage (Dropbox),…