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Home » Spark Ventures

Agile Culture Kanban

Kanban: Adopting and Adapting Agile for IT Teams and Beyond

June 7, 2017

Kanban & Digital Operations Before I joined Spark Ventures (the R&D group of New Zealand’s largest Telco, Spark NZ) I had always been frustrated with the planning (or lack thereof) of non-BAU work. Basically, anything that fell outside of Incident,…

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Digital Service Management Guest Post ITSM

Spark Ventures and BMC RemedyForce – IT Service Managment (ITSM)

April 18, 2016

IT Service Managment (ITSM) Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to cloud computing and big data. To achieve the speed and…

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Culture Digital Service Management

Spark Ventures – Our journey to Digital Service Management

February 9, 2016

Digital Service Management – Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only the essential parts of a process to deliver maximum customer…

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Culture Digital Culture ITSM Ways of Working

Why Consumption of SaaS applications will be the new business reality?

October 11, 2015

SaaS Applications: the new norm at work? Most people are aware of the consumption of Software as a Service or SaaS Applications on a pay-per-use basis, such as storage (Dropbox), music (Spotify), email (Google), and television (Netflix) and how SaaS…

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