Kanban & Digital Operations Before I joined Spark Ventures (the R&D group of New Zealand’s largest Telco, Spark NZ), I had always been frustrated with the planning (or lack thereof) of non-BAU work. Basically, anything that fell outside of Incident,…
Mastering IT Service Management (ITSM): Strategies for Success In today’s fast-paced digital world, IT Service Management (ITSM) has become the backbone of efficient, reliable IT operations. Whether you run a small startup or a global enterprise, mastering ITSM helps streamline…
Digital Service Management Is Exploding Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management (DSM), where we are utilising only the essential parts of a process to deliver maximum customer…
SaaS Applications Are Changing Business Forever Most people are aware of the consumption of Software as a Service or SaaS Applications on a pay-per-use basis, such as storage (Dropbox), music (Spotify), email (Google), and television (Netflix) and how SaaS Applications…