IT Service Management (ITSM) is for Startups as well
IT Service Management Service Management and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident,…
Digital culture, technology, #CIO, ITSM, social media, careers and leadership insights
Customer Experience (CX)
IT Service Management Service Management and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident,…
CX vs UX User Experience is usually product specific whereas Customer Experience is the broader experience a user/customer has with a company or brand. Whether you’re creating a start-up or…
Lean Canvas – solving a problem? Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am…
I participated in my first Webinar on the 26th May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): Click here for a summary…