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Customer Experience (CX)
IT Service Management Service Management and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service…
CX vs UX User Experience is usually product specific whereas Customer Experience is the broader experience a user/customer has with a company or brand. Whether you’re creating a start-up or a new product, it’s a good…
Lean Canvas – solving a problem? Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am I solving?…
I participated in my first Webinar on the 26th May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): Click here for a summary…