IT Service Management (ITSM) is for Startups as well
IT Service Management (ITSM) IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service…
Lean Canvas – you must ask yourself what Problem am I Solving?
Lean Canvas – solving a problem? Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am…
Webinar for Salesforce.com: Connected Leaders Series
Ways to Improve the Customer Experience I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer…