IT Service Management Strategies Every Startup Needs IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service Request, Problem and…

How to Truly Understand Your Customers On Their Terms How you engage with your customers and drive continual improvements in services and products will directly impact your customers’ experiences and whether they will actively promote you. But how do you…

Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): The recording of the Webinar is…