IT Service Management (ITSM) IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service Request, Problem and Change), utilising only…

Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): The recording of the Webinar is…