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Agile ITSM

How ITSM and Agile can Work Together

August 30, 2018

Ways of Working So, I am assuming we have all heard about IT Service Management (ITSM) and Agile and what they mean to you and your organisation. Typically, you have IT departments that utilise ITSM practices such as Incident, Change…

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Agile Culture Kanban

Kanban: Adopting and Adapting Agile for IT Teams and Beyond

June 7, 2017

Kanban & Digital Operations Before I joined Spark Ventures (the R&D group of New Zealand’s largest Telco, Spark NZ) I had always been frustrated with the planning (or lack thereof) of non-BAU work. Basically, anything that fell outside of Incident,…

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Agile Kanban Ways of Working

Agile: How to Successfully Manage Multiple Delivery Teams

March 3, 2017

Adopt and Adapting Agile I aim to use 2 examples that demonstrate how you can deliver “projects” (both Software and more complex work) for customers (in this case Product Managers) using single and multiple teams but still remain largely Agile…

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Agile Digital Culture

Lean Canvas – You Must Ask Yourself What Problem am I Solving?

July 7, 2016

Lean Canvas – solving a problem? Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am I solving? Most new start-ups are unable to be successful…

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