A CX approach to ITSM in a Digital Age
I wanted to share an article I was recently asked to write on the topic of ITSM and how taking a customer-centric or CX approach can help design an IT…
Digital culture, technology, #CIO, ITSM, social media, careers and leadership insights
I wanted to share an article I was recently asked to write on the topic of ITSM and how taking a customer-centric or CX approach can help design an IT…
CX vs UX User Experience is usually product specific whereas Customer Experience is the broader experience a user/customer has with a company or brand. Whether you’re creating a start-up or a new product, it’s a good…
Lean Canvas – solving a problem? Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am I solving?…