A CX approach to ITSM in a Digital Age
I wanted to share an article I was recently asked to write on the topic of ITSM and how taking a customer-centric or CX approach can help design an IT…
Customer Experience (CX) vs User Experience (UX)
CX vs UX User Experience is usually product specific whereas Customer Experience is the broader experience a user/customer has with a company or brand. Whether you’re creating a start-up or a new product, it’s a good…
Lean Canvas – you must ask yourself what Problem am I Solving?
Lean Canvas – solving a problem? Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am I solving?…