CIO 3.0: The 4 Biggest Challenges Facing Today’s Digital Leaders In this digital era, it is critical, not only for IT but for an organisation, that their CIO is at the forefront of digital innovation and disruption. The CIO 3.0…

IT Service Management Strategies Every Startup Needs IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service Request, Problem and…

Lean Canvas: How to Define the Problem You’re Solving Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am I solving? Most new start-ups are unable…

How to Truly Understand Your Customers On Their Terms How you engage with your customers and drive continual improvements in services and products will directly impact your customers’ experiences and whether they will actively promote you. But how do you…