ITSM and Agile: How These Two Frameworks Can Thrive Together You don’t have to choose between ITSM and Agile. Learn how these two powerful approaches can complement each other to streamline workflows, empower teams, and boost outcomes. So, I am…

Kanban Done Wrong: What’s Slowing Your Ops Team Down Before I joined Spark Ventures (the R&D group of New Zealand’s largest Telco, Spark NZ), I had always been frustrated with the planning (or lack thereof) of non-BAU work. Basically, anything…