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Digital Culture Kanban Ways of Working

Kanban: Adopting and Adapting Agile for IT Teams and Beyond

June 7, 2017

Kanban & Digital Operations Before I joined Spark Ventures (the R&D group of New Zealand’s largest Telco, Spark NZ), I had always been frustrated with the planning (or lack thereof) of non-BAU work. Basically, anything that fell outside of Incident,…

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Customer Experience Guest Post

Webinar for Salesforce.com: Connected Leaders Series

May 5, 2016

Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): The recording of the Webinar is…

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Culture Digital Service Management

Digital Service Management: The Secret Weapon for Scalable IT

February 9, 2016

Digital Service Management Is Exploding Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management (DSM), where we are utilising only the essential parts of a process to deliver maximum customer…

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Culture Digital Culture ITSM Ways of Working

SaaS Applications Are Changing: Here’s What You Need

October 11, 2015

SaaS Applications Are Changing Business Forever Most people are aware of the consumption of Software as a Service or SaaS Applications on a pay-per-use basis, such as storage (Dropbox), music (Spotify), email (Google), and television (Netflix) and how SaaS Applications…

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Read the full article here:  How to Design a Stylish Minimalist Home: Interior Design Ideas for Simple Living

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