Kanban: Adopting and Adapting Agile for IT Teams and Beyond
Kanban & Digital Operations Before I joined Spark Ventures (the R&D group of New Zealand’s largest Telco, Spark NZ) I had always been frustrated with the planning (or lack thereof)…
Webinar for Salesforce.com: Connected Leaders Series
Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve…
Spark Ventures and BMC RemedyForce – IT Service Managment (ITSM)
IT Service Managment (ITSM) Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to…
Spark Ventures – Our journey to Digital Service Management
Digital Service Management – Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only…
Consumption of SaaS applications will be the new business reality?
SaaS Applications the new norm at work? Most people are aware of the consumption (Software as a Service or SaaS-based, pay-per-use) based services such as storage (Dropbox), music (Spotify), email…