Author: pete@livingthetech.com

I participated in my first Webinar on the 26th May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): Click here for a summary…

Service Managment Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to cloud computing and…

Going Digital At the moment there is a near obsessive need for “going Digital”. Organisations are looking towards Digital Transformation (DX) or to “going Digital” as a way of staying competitive in the face…

Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only the essential parts of a process to deliver…

Changing reality for the Digital CIO Picture this….you are a CIO in a large enterprise and have no legacy applications/infrastructure and have the flexibility to use any number of SaaS…

Holiday time & your work/life balance It’s almost time to hang up your Christmas stockings for Santa or to just take some time off during this holiday period and manage…

I hope you agree with me when I say that having a culture that supports innovation is a positive thing for an organisation and its people, but is there such…

This was a blog post I wrote for BMC A little more than two years ago, our company began a major transformation from a traditional Telco — New Zealand’s largest…

SaaS Applications the new norm at work? Most people are aware of the consumption (Software as a Service or SaaS based, pay per use) based services such as storage (Dropbox),…

Spark Ventures and Digital Experience (DX) Pete talks about how his company is taking the digital experience to a whole new level beyond traditional telecoms with IT Service Management (ITSM).…