A CX approach to ITSM in a Digital Age
I wanted to share an article I was recently asked to write on the topic of ITSM and how taking a customer-centric or CX approach can help design an IT…
ITSM and Agile a match made in heaven – yes really?
ITSM and Agile So, I am assuming we have all heard about IT Service Management (ITSM) and Agile and what they mean to you and your organisation. Typically, you have…
IT Service Management: Top 100 Influencers and Brands
Top 100 IT Service Management Influencers Onalytica a developer of social network analysis and influencer relationship management software, named Pete Yates as a Top 100 IT Service Management influencer for 2016 (coming…
Taking Spark Ventures and digital experience to the next level
Spark Ventures and Digital Experience (DX) Pete talks about how his company is taking the digital experience to a whole new level beyond traditional telecoms with IT Service Management (ITSM).…