Get the Foundations sorted when Modernising Technology Modernising Technology does not happen by accident. It needs to be planned, well executed and ultimately driven by the Tech Leaders (be that CIO, CTO, CDO or Heads of) through the Technology team.…

Why Digital Transformation Starts and Ends With Your People Ready to Lead Real Change? Transformation doesn’t start with tech; it starts with trust, culture, and people. Start building your people-first transformation strategy today. In my article, Digital transformation isn’t just…

ITSM and Agile: How These Two Frameworks Can Thrive Together You don’t have to choose between ITSM and Agile. Learn how these two powerful approaches can complement each other to streamline workflows, empower teams, and boost outcomes. So, I am…

Why Digital Transformation Stalls Without Effective ITSM I was pleased to have been asked to contribute by BMC, along with 14 Top Thinkers, to this Guide (at the bottom of this post) on Digital Transformation, from an IT Service Management…

Kanban Done Wrong: What’s Slowing Your Ops Team Down Before I joined Spark Ventures (the R&D group of New Zealand’s largest Telco, Spark NZ), I had always been frustrated with the planning (or lack thereof) of non-BAU work. Basically, anything…

Adopt and Adapting Agile I aim to use 2 examples that demonstrate how you can deliver “projects” (both Software and more complex work) for customers (in this case Product Managers) using single and multiple teams but still remain largely Agile…

Your Journey to Digital Service Management Starts Here Here at Spark Ventures (in New Zealand), we have taken the “less is more” approach to Digital Service Management (DSM), where we are utilising only the essential parts of a process to…