Modernising Technology – 9 Must do Activities to Succeed
Getting the Technology Foundations in Place Modernising Technology does not happen by accident. It needs to be planned, well executed and ultimately driven by the Tech Leaders (be that CIO,…
Loving and Knowing your Customers: On their terms to improve NPS
Engaging your Customers How you engage with your customers, drive continual improvements in services and products will directly impact your customer’s experiences and whether they will actively promote you. But…
Webinar for Salesforce.com: Connected Leaders Series
Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve…