Why Digital Transformation Stalls Without Effective ITSM I was pleased to have been asked to contribute by BMC, along with 14 Top Thinkers, to this Guide (at the bottom of this post) on Digital Transformation, from an IT Service Management…

Kanban Done Wrong: What’s Slowing Your Ops Team Down Before I joined Spark Ventures (the R&D group of New Zealand’s largest Telco, Spark NZ), I had always been frustrated with the planning (or lack thereof) of non-BAU work. Basically, anything…

IT Service Management Strategies Every Startup Needs IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service Request, Problem and…

Your Journey to Digital Service Management Starts Here Here at Spark Ventures (in New Zealand), we have taken the “less is more” approach to Digital Service Management (DSM), where we are utilising only the essential parts of a process to…