Transformation and your people In my article, Digital transformation isn’t just about employing a CDO I discussed digital transformation and touched briefly on how your people and customers must be at the heart of any digital transformation. Digital transformation aims…
Technology Costs and Fiscal Responsibility As a Technology Executive, I’ve always juggled the need to deliver technology solutions to enable the business and be fiscally smart when it comes to technology costs. The speed of digital change does not slow…
Business Transformation and Perception One of the biggest lessons for me as a leader was seeing how much credence both individuals and teams placed on their perceptions during periods of business transformation, rightly or wrongly. Managing perception will be a…
Keeping the lights on is not enough for a CIO When technology does not break it’s all good but when things go wrong it’s all hands to the pump. It is vital not only for IT but for the organisation…
This is an article I wrote as a guest author for BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news. Who leads Digital Transformation (DX) effort is critical Lack of vision, clear strategy, ineffective…
Digital Transformation and IT Service Management I was pleased to have been asked to contribute by BMC, along with 14 Top Thinkers, to this Guide (at the bottom of this post) on Digital Transformation, from an IT Service Management (ITSM)…
Firstly, what is Business Strategy? We need to start at the beginning and truly understand what Business Strategy is. I have asked myself this many times, and historically, it has been a yearly PowerPoint presentation and a video clip of…
Leading Digital Transformation (DX) In my article, Digital Transformation isn’t just about employing a CDO, I discussed digital transformation and touched briefly on how important it was that an organisation had the right person leading Digital Transformation (DX), be that…
Mastering IT Service Management (ITSM): Strategies for Success In today’s fast-paced digital world, IT Service Management (ITSM) has become the backbone of efficient, reliable IT operations. Whether you run a small startup or a global enterprise, mastering ITSM helps streamline…
Going Digital through Digital Transformation At the moment, there is a near-obsessive need for “going Digital”. Organisations are looking towards Digital Transformation (DX) or “going Digital” as a way of staying competitive in the face of some serious disruption. So,…