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Leading Digital Transformation (DX) In my article, Digital Transformation isn’t just about employing a CDO, I discussed digital transformation and touched briefly on how important it was that an organisation…
Engaging your Customers How you engage with your customers, drive continual improvements in services and products will directly impact your customer’s experiences and whether they will actively promote you. But…
Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve…
IT Service Managment (ITSM) Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to…
Going Digital through DX At the moment there is a near-obsessive need for “going Digital”. Organisations are looking towards Digital Transformation (DX) or “going Digital” as a way of staying…
Digital Service Management – Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only…
SaaS Applications the new norm at work? Most people are aware of the consumption (Software as a Service or SaaS-based, pay-per-use) based services such as storage (Dropbox), music (Spotify), email…