Leadership insights, paying it forward I am looking to collect a series of leadership insights, either from a personal perspective or insights that were shared with you, maybe a leadership story, helpful books to read or even those leadership experts…
Disaster Recovery (DR) and Business Continuity Planning (BCP) DR and BCP are not just about IT/Technology, it is however an organizational responsibility and ultimate accountability sits with that of the CEO and Board to ensure their business continues to operate…
WordPress site load times suck? Do you have poor site load time, affecting user experience, due to social sharing buttons How did I measure performance: Used an awesome tool to measure my blog’s performance from pingdom, which not only measured…
IT Service Management (ITSM) IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service Request, Problem and Change), utilising only…
Starting out on the approval path!! I first started my blog (livingthetech.com) on Siteblog.com (back in 2016) with 14 posts including videos (links via YouTube) and articles ranging from 800 to 1500 words, all original content with pictures (sourced via…
Lean Canvas – solving a problem? Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am I solving? Most new start-ups are unable to be successful…
Leading Digital Transformation (DX) In my article, Digital Transformation isn’t just about employing a CDO, I discussed digital transformation and touched briefly on how important it was that an organisation had the right person leading Digital Transformation (DX), be that…
Engaging your Customers How you engage with your customers, drive continual improvements in services and products will directly impact your customer’s experiences and whether they will actively promote you. But how do you know your customers like these services, products…
Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): The recording of the Webinar is…
IT Service Managment (ITSM) Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to cloud computing and big data. To achieve the speed and…
Going Digital through DX At the moment there is a near-obsessive need for “going Digital”. Organisations are looking towards Digital Transformation (DX) or “going Digital” as a way of staying competitive in the face of some serious disruption. So what…
Digital Service Management – Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only the essential parts of a process to deliver maximum customer…