Leadership – 5 Ways a CIO remains relevant in this Digital Age
Keeping the lights on is not enough for a CIO When technology does not break it’s all good but when things go wrong it’s all hands to the pump. It…
Who’s Leads Digital Transformation (DX)? Job Title v Characteristics
This is an article I wrote as a guest author for BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news. Who leads Digital Transformation…
Are you Prepared to Accelerate Digital Transformation: IT Service Mangement
Digital Transformation & IT Service Management I was pleased to have been asked to contribute by BMC, along with 14 Top Thinkers to this Guide (at the bottom of this…
IT Service Management (ITSM): Top 100 Influencers and Brands
Top 100 IT Service Management (ITSM) Influencers Onalytica a developer of social network analysis and influencer relationship management software, named Pete Yates as a Top 100 IT Service Management (ITSM)…
Webinar for Salesforce.com: Connected Leaders Series
Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve…
Spark Ventures and BMC RemedyForce – IT Service Managment (ITSM)
IT Service Managment (ITSM) Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to…