Take a Dive into the Best Self-Care Strategies In the whirlwind of entrepreneurship, it’s easy to let self-care slip through the cracks. But prioritizing your well-being isn’t just about personal health – it’s also a strategic move to fuel your…
Keeping the lights on is not enough for a CIO When technology does not break it’s all good but when things go wrong it’s all hands to the pump. It is vital not only for IT but for the organisation…
This is an article I wrote as a guest author for BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news. Who leads Digital Transformation (DX) effort is critical Lack of vision, clear strategy, ineffective…
Digital Transformation & IT Service Management I was pleased to have been asked to contribute by BMC, along with 14 Top Thinkers to this Guide (at the bottom of this post) to Digital Transformation, from a service management perspective. Let’s…
Top 100 IT Service Management (ITSM) Influencers Onalytica a developer of social network analysis and influencer relationship management software, named Pete Yates as a Top 100 IT Service Management (ITSM) influencer for 2016 (coming in at number 74). I was…
Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): The recording of the Webinar is…
IT Service Managment (ITSM) Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to cloud computing and big data. To achieve the speed and…