Ways of Working So, I am assuming we have all heard about IT Service Management (ITSM) and Agile and what they mean to you and your organisation. Typically, you have IT departments that utilise ITSM practices such as Incident, Change…
Digital Transformation & IT Service Management I was pleased to have been asked to contribute by BMC, along with 14 Top Thinkers, to this Guide (at the bottom of this post) on Digital Transformation, from an IT service management (ITSM)…
Top 100 IT Service Management (ITSM) Influencers Onalytica a developer of social network analysis and influencer relationship management software, named Pete Yates as a Top 100 IT Service Management (ITSM) influencer for 2016 (coming in at number 74). I was…
IT Service Management (ITSM) IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service Request, Problem and Change), utilising only…
IT Service Managment (ITSM) Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to cloud computing and big data. To achieve the speed and…
Digital Service Management – Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only the essential parts of a process to deliver maximum customer…
SaaS Applications: the new norm at work? Most people are aware of the consumption of Software as a Service or SaaS Applications on a pay-per-use basis, such as storage (Dropbox), music (Spotify), email (Google), and television (Netflix) and how SaaS…