Lean Canvas – solving a problem? Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am I solving? Most new start-ups are unable to be successful…
Leading Digital Transformation (DX) In my article, Digital Transformation isn’t just about employing a CDO, I discussed digital transformation and touched briefly on how important it was that an organisation had the right person leading Digital Transformation (DX), be that…
Engaging your Customers How you engage with your customers, drive continual improvements in services and products will directly impact your customer’s experiences and whether they will actively promote you. But how do you know your customers like these services, products…
Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): The recording of the Webinar is…
IT Service Managment (ITSM) Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to cloud computing and big data. To achieve the speed and…
Going Digital through DX At the moment there is a near-obsessive need for “going Digital”. Organisations are looking towards Digital Transformation (DX) or “going Digital” as a way of staying competitive in the face of some serious disruption. So what…
Digital Service Management – Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only the essential parts of a process to deliver maximum customer…
SaaS Applications: the new norm at work? Most people are aware of the consumption of Software as a Service or SaaS Applications on a pay-per-use basis, such as storage (Dropbox), music (Spotify), email (Google), and television (Netflix) and how SaaS…