Business Continuity: How to Prepare and Protect Your Business DR and BCP are not just about IT/Technology; it is, however, an organisational responsibility, and ultimate accountability sits with the CEO and Board to ensure their business continues to operate in…

IT Service Management Strategies Every Startup Needs IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service Request, Problem and…

Lean Canvas: How to Define the Problem You’re Solving Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am I solving? Most new start-ups are unable…

Why Personality Matters More Than Job Title in Digital Transformation In my article, Digital Transformation isn’t just about employing a CDO, I discussed digital transformation and touched briefly on how important it was that an organisation had the right person…

How to Truly Understand Your Customers On Their Terms How you engage with your customers and drive continual improvements in services and products will directly impact your customers’ experiences and whether they will actively promote you. But how do you…

Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): The recording of the Webinar is…

The Complete ITSM Guide: Best Practices for IT Service Management In today’s fast-paced digital world, IT Service Management (ITSM) has become the backbone of efficient, reliable IT operations. Whether you run a small startup or a global enterprise, mastering ITSM…

What Going Digital Really Means—and Why You Can’t Ignore It At the moment, there is a near-obsessive need for “going Digital”. Organisations are looking towards Digital Transformation (DX) or “going Digital” as a way of staying competitive in the face…

Your Journey to Digital Service Management Starts Here Here at Spark Ventures (in New Zealand), we have taken the “less is more” approach to Digital Service Management (DSM), where we are utilising only the essential parts of a process to…

SaaS Applications Are Changing Business Forever Most people are aware of the consumption of Software as a Service or SaaS Applications on a pay-per-use basis, such as storage (Dropbox), music (Spotify), email (Google), and television (Netflix) and how SaaS Applications…