Webinar for Salesforce.com: Connected Leaders Series
Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve…
Spark Ventures and BMC RemedyForce – IT Service Managment (ITSM)
IT Service Managment (ITSM) Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to…
Going Digital is More than Employing a Chief Digital Officer (CDO)
Going Digital through DX At the moment there is a near-obsessive need for “going Digital”. Organisations are looking towards Digital Transformation (DX) or “going Digital” as a way of staying…
Spark Ventures – Our journey to Digital Service Management
Digital Service Management – Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only…
Consumption of SaaS applications will be the new business reality?
SaaS Applications the new norm at work? Most people are aware of the consumption (Software as a Service or SaaS-based, pay-per-use) based services such as storage (Dropbox), music (Spotify), email…