Modernising IT – Its not optional any more for CIO’s
Modernising IT does not happen by accident. It needs to be planned, well executed and ultimately driven by the CIO through the IT team. Bringing in new “digital” capability will…
Loving and Knowing your Customers: On their terms
Engaging your Customers How you engage with your customers, drive continual improvements in services and products will directly impact your customer’s experiences and whether they will actively promote you. But how…
Salesforce.com Connected Leaders Series: How did my fist webinar go?
I participated in my first Webinar on the 26th May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): Click here for a summary…