Get the Foundations sorted when Modernising Technology Modernising Technology does not happen by accident. It needs to be planned, well executed and ultimately driven by the Tech Leaders (be that CIO, CTO, CDO or Heads of) through the Technology team.…
ITSM and Agile: How These Two Frameworks Can Thrive Together You don’t have to choose between ITSM and Agile. Learn how these two powerful approaches can complement each other to streamline workflows, empower teams, and boost outcomes. So, I am…
Why Digital Transformation Stalls Without Effective ITSM I was pleased to have been asked to contribute by BMC, along with 14 Top Thinkers, to this Guide (at the bottom of this post) on Digital Transformation, from an IT Service Management…
Top 100: IT Service Management (ITSM) Influencers Onalytica, a developer of social network analysis and influencer relationship management software, named Pete Yates as a Top 100 IT Service Management (ITSM) influencer for 2016 (coming in at number 74). I was…
IT Service Management Strategies Every Startup Needs IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service Request, Problem and…
The Complete ITSM Guide: Best Practices for IT Service Management In today’s fast-paced digital world, IT Service Management (ITSM) has become the backbone of efficient, reliable IT operations. Whether you run a small startup or a global enterprise, mastering ITSM…
Your Journey to Digital Service Management Starts Here Here at Spark Ventures (in New Zealand), we have taken the “less is more” approach to Digital Service Management (DSM), where we are utilising only the essential parts of a process to…
SaaS Applications Are Changing Business Forever Most people are aware of the consumption of Software as a Service or SaaS Applications on a pay-per-use basis, such as storage (Dropbox), music (Spotify), email (Google), and television (Netflix) and how SaaS Applications…