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Home » ITSM

CIO Digital Transformation

Modernising Technology: 9 Must-Do Actions for 2025

January 10, 2025

Get the Foundations sorted when Modernising Technology Modernising Technology does not happen by accident. It needs to be planned, well executed and ultimately driven by the Tech Leaders (be that CIO, CTO, CDO or Heads of) through the Technology team.…

Agile ITSM

How ITSM and Agile Can Work Together to Drive Success

August 30, 2018

ITSM and Agile: How These Two Frameworks Can Thrive Together You don’t have to choose between ITSM and Agile. Learn how these two powerful approaches can complement each other to streamline workflows, empower teams, and boost outcomes. So, I am…

Digital Transformation Guest Post ITSM

Digital Transformation Fails Without Proper ITSM Strategy

November 16, 2017

Why Digital Transformation Stalls Without Effective ITSM I was pleased to have been asked to contribute by BMC, along with 14 Top Thinkers, to this Guide (at the bottom of this post) on Digital Transformation, from an IT Service Management…

Digital Service Management Guest Post ITSM

IT Service Management: Top 100 Influencers and Brands

October 6, 2016

Top 100: IT Service Management (ITSM) Influencers Onalytica, a developer of social network analysis and influencer relationship management software, named Pete Yates as a Top 100 IT Service Management (ITSM) influencer for 2016 (coming in at number 74). I was…

Customer Experience Digital Service Management

Powerful IT Service Management Strategies for Startups

September 1, 2016

IT Service Management Strategies Every Startup Needs IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service Request, Problem and…

Digital Transformation Guest Post ITSM

Complete ITSM Guide: 4 Ways to Master IT Service Management

April 18, 2016

The Complete ITSM Guide: Best Practices for IT Service Management In today’s fast-paced digital world, IT Service Management (ITSM) has become the backbone of efficient, reliable IT operations. Whether you run a small startup or a global enterprise, mastering ITSM…

Culture Digital Service Management

Why Digital Service Management Is Your Competitive Edge

February 9, 2016

Your Journey to Digital Service Management Starts Here Here at Spark Ventures (in New Zealand), we have taken the “less is more” approach to Digital Service Management (DSM), where we are utilising only the essential parts of a process to…

Culture Digital Culture ITSM Ways of Working

SaaS Applications Are Changing: Here’s What You Need

October 11, 2015

SaaS Applications Are Changing Business Forever Most people are aware of the consumption of Software as a Service or SaaS Applications on a pay-per-use basis, such as storage (Dropbox), music (Spotify), email (Google), and television (Netflix) and how SaaS Applications…

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Check out the recent Redfin article we were featured in: 
We are two months into 2025, and like many of us, you may have forgotten about your New Year’s resolution to create a minimalist home and keep it organized. But fear not: This Redfin article is here to help you, whether you’re in an apartment in Dallas, a new home in Fort Utah, or a rental home in Ann Arbor. You can make your home stylish yet subtle by creating a minimalist home interior. 

Read the full article here:  How to Design a Stylish Minimalist Home: Interior Design Ideas for Simple Living

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