What is Strategy – Why is it critical to Business success?
Firstly, what is Strategy? We need to start at the beginning and truly understand; what is Strategy. I have asked myself this many times and historically it has been a…
Help others: Sharing your Leadership Insights or Stories
Leadership insights, paying it forward I am looking to collect a series of leadership insights, either from a personal perspective or insights that were shared with you, maybe a leadership…
Business Continuity Planning (BCP) A Must for All Companies
Disaster Recovery (DR) and Business Continuity Planning (BCP) DR and BCP are not just about IT/Technology, it is however an organizational responsibility and ultimate accountability sits with that of the…
Social sharing buttons, do they impact performance?
WordPress site load times suck? Do you have poor site load time, affecting user experience, due to social sharing buttons How did I measure performance: Used an awesome tool to…
IT Service Management (ITSM) is for Startups as well
IT Service Management (ITSM) IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service…
How to get Google AdSense Approval, after Learning how not to.
Starting out on the approval path!! I first started my blog (livingthetech.com) on Siteblog.com (back in 2016) with 14 posts including videos (links via YouTube) and articles ranging from 800…
Lean Canvas – You Must Ask Yourself What Problem am I Solving?
Lean Canvas – solving a problem? Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am…
Leading Digital Transformation – Personality Rules Over Job Title?
Leading Digital Transformation (DX) In my article, Digital Transformation isn’t just about employing a CDO, I discussed digital transformation and touched briefly on how important it was that an organisation…
Loving and Knowing your Customers: On their terms to improve NPS
Engaging your Customers How you engage with your customers, drive continual improvements in services and products will directly impact your customer’s experiences and whether they will actively promote you. But…
Webinar for Salesforce.com: Connected Leaders Series
Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve…
Spark Ventures and BMC RemedyForce – IT Service Managment (ITSM)
IT Service Managment (ITSM) Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to…
Going Digital is More than Employing a Chief Digital Officer (CDO)
Going Digital through DX At the moment there is a near-obsessive need for “going Digital”. Organisations are looking towards Digital Transformation (DX) or “going Digital” as a way of staying…