Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): The recording of the Webinar is…
The Complete ITSM Guide: Best Practices for IT Service Management In today’s fast-paced digital world, IT Service Management (ITSM) has become the backbone of efficient, reliable IT operations. Whether you run a small startup or a global enterprise, mastering ITSM…
What Going Digital Really Means—and Why You Can’t Ignore It At the moment, there is a near-obsessive need for “going Digital”. Organisations are looking towards Digital Transformation (DX) or “going Digital” as a way of staying competitive in the face…
Your Journey to Digital Service Management Starts Here Here at Spark Ventures (in New Zealand), we have taken the “less is more” approach to Digital Service Management (DSM), where we are utilising only the essential parts of a process to…
SaaS Applications Are Changing Business Forever Most people are aware of the consumption of Software as a Service or SaaS Applications on a pay-per-use basis, such as storage (Dropbox), music (Spotify), email (Google), and television (Netflix) and how SaaS Applications…