Top 100 IT Service Management Influencers
Onalytica a developer of social network analysis and influencer relationship management software, named Pete Yates as a Top 100 IT Service Management influencer for 2016 (coming in at number 74). I am really humbled and pleased to be included in this very talented group along with some awesome friends and colleagues.
“IT service management describes a strategic approach for designing, planning, delivering, managing and improving the way IT is used within an organization. Some of the best examples of ITSM methods are change management, capacity planning, configuration management, disaster recovery, performance management and availability management. The goal of every ITSM framework is to ensure that the right processes, people and technology are in place so that an organization can meet its business goals”….by Joe Fields