IT Service Management (ITSM) is for Startups as well
IT Service Management (ITSM) IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service…
How to get Google AdSense Approval, after Learning how not to
Starting out on the approval path!! I first started my blog (livingthetech.com) on Siteblog.com with 14 posts including videos (links via YouTube) and articles ranging from 800 to 1500 words,…
Moving to Bluehost.com and increasing blog traffic through SEO
Moving to Bluehost.com and SEO I did a lot of reading during July on what Social Media and SEO experts had done in order to grow and monetize their sites…
Lean Canvas – you must ask yourself what Problem am I Solving?
Lean Canvas – solving a problem? Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am…
Leading Digital Transformation – Personality Rules Over Job Title?
Leading Digital Transformation (DX) In my article, Digital Transformation isn’t just about employing a CDO, I discussed digital transformation and touched briefly on how important it was that an organisation…
Loving and Knowing your Customers: On their terms to improve NPS
Engaging your Customers How you engage with your customers, drive continual improvements in services and products will directly impact your customer’s experiences and whether they will actively promote you. But…
Webinar for Salesforce.com: Connected Leaders Series
Ways to Improve the Customer Experience I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer…
Spark Ventures and BMC RemedyForce – IT Service Managment (ITSM)
IT Service Managment (ITSM) Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to…
Going digital is more than employing a Chief Digital Officer (CDO)
Going Digital through DX At the moment there is a near obsessive need for “going Digital”. Organisations are looking towards Digital Transformation (DX) or to “going Digital” as a way…
Spark Ventures – Our journey to Digital Service Management
Digital Service Management – Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only…
Bimodal IT – 6 key areas for a successful Digital Transformation
Changing reality for the Digital CIO Picture this….you are a CIO in a large enterprise and have no legacy applications/infrastructure and have the flexibility to use any number of SaaS-based…
Consumption of SaaS applications will be the new business reality?
SaaS Applications the new norm at work? Most people are aware of the consumption (Software as a Service or SaaS based, pay per use) based services such as storage (Dropbox),…