IT Service Managment (ITSM)
Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to cloud computing and big data. To achieve the speed and agility required for success in fast-evolving markets, the Operations team that supports these services needed more efficient ways to manage incidents and changes, support customers, and ensure SLA compliance.
Video by BMC Software:
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