Insights on Digital Culture, Remote Work, Productivity, and Modern Leadership in Today’s Tech-Driven World
Top 100: IT Service Management (ITSM) Influencers Onalytica, a developer of social network analysis and influencer relationship management software, named Pete Yates as a Top 100 IT Service Management (ITSM) influencer for 2016 (coming in at number 74). I was…
Why we chose Amazon Web Services? These are the slides (click on picture below) I presented at an EnterpriseIT and Amazon Web Services Event in Wellington, New Zealand on why we chose Amazon Web Services to enable and support innovation…
Firstly, what is Business Strategy? We need to start at the beginning and truly understand what Business Strategy is. I have asked myself this many times, and historically, it has been a yearly PowerPoint presentation and a video clip of…
Leadership insights, paying it forward I am looking to collect a series of leadership insights, either from a personal perspective or insights that were shared with you, maybe a leadership story, helpful books to read or even those leadership experts…
Business Continuity: How to Prepare and Protect Your Business DR and BCP are not just about IT/Technology; it is, however, an organisational responsibility, and ultimate accountability sits with the CEO and Board to ensure their business continues to operate in…
Social Sharing Buttons: Use Wisely Do you have poor site load time, affecting user experience, due to social sharing buttons? Social sharing buttons can impact your blog’s performance in both positive and negative ways. On the plus side, they make…
IT Service Management Strategies Every Startup Needs IT Service Management (ITSM) and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service Request, Problem and…
Starting on the Google AdSense approval path I first started my blog (livingthetech.com) on Siteblog.com (back in 2016) with 14 posts including videos (links via YouTube) and articles ranging from 800 to 1500 words, all original content with pictures (sourced…
Lean Canvas: How to Define the Problem You’re Solving Before you decide to undertake the creation of a new product, feature, start-up, business or idea, try asking yourself this question: What Problem am I solving? Most new start-ups are unable…
Why Personality Matters More Than Job Title in Digital Transformation In my article, Digital Transformation isn’t just about employing a CDO, I discussed digital transformation and touched briefly on how important it was that an organisation had the right person…
How to Truly Understand Your Customers On Their Terms How you engage with your customers and drive continual improvements in services and products will directly impact your customers’ experiences and whether they will actively promote you. But how do you…
Ways to Improve the Customer Experience a Webinar I participated in my first Webinar on the 26th of May 2016 for SalesForce.com/BMC RemedyForce, where we talked about Ways to Improve the Customer Experience (CX): The recording of the Webinar is…