Category: Digital Service Management

I wanted to share an article I was recently asked to write on the topic of ITSM and how taking a customer-centric or CX approach can help design an IT…

ITSM and Agile So, I am assuming we have all heard about IT Service Management (ITSM) and Agile and what they mean to you and your organisation.  Typically, you have…

Digital Transformation – Guest article/blog post I was pleased to have been asked to contribute, along with 14 Top Thinkers to this Guide to Digital Transformation, from a service management perspective.…

Top 100 IT Service Management Influencers Onalytica a developer of social network analysis and influencer relationship management software, named Pete Yates as a Top 100 IT Service Management influencer for 2016 (coming…

IT Service Management Service Management and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident, Service…

Service Managment Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to cloud computing and…

Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only the essential parts of a process to deliver…

This was a blog post I wrote for BMC A little more than two years ago, our company began a major transformation from a traditional Telco — New Zealand’s largest…

Spark Ventures and Digital Experience (DX) Pete talks about how his company is taking the digital experience to a whole new level beyond traditional telecoms with IT Service Management (ITSM).…