A CX approach to ITSM in a Digital Age
I wanted to share an article I was recently asked to write on the topic of ITSM and how taking a customer-centric or CX approach can help design an IT…
ITSM and Agile a match made in heaven – yes really?
ITSM and Agile So, I am assuming we have all heard about IT Service Management (ITSM) and Agile and what they mean to you and your organisation. Typically, you have…
Are you Prepared to Accelerate Your Digital Transformation?
Digital Transformation – Guest article/blog post I was pleased to have been asked to contribute, along with 14 Top Thinkers to this Guide to Digital Transformation, from a service management…
IT Service Management: Top 100 Influencers and Brands
Top 100 IT Service Management Influencers Onalytica a developer of social network analysis and influencer relationship management software, named Pete Yates as a Top 100 IT Service Management influencer for…
IT Service Management (ITSM) is for Startups as well
IT Service Management Service Management and ITIL should not just be for large organisations – where start-ups need to take the “less is more” approach to Service Management (e.g. Incident,…
Spark Ventures and BMC RemedyForce
Service Managment Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses to provide products and solutions from video-on-demand and public WiFi to cloud computing…
Spark Ventures – Our journey to Digital Service Management
Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to Digital Service Management, where we are utilising only the essential parts of…
Transforming a Telco with Digital Services
This was a blog post I wrote for BMC A little more than two years ago, our company began a major transformation from a traditional Telco — New Zealand’s largest…
Taking Spark Ventures and digital experience to the next level
Spark Ventures and Digital Experience (DX) Pete talks about how his company is taking the digital experience to a whole new level beyond traditional telecoms with IT Service Management (ITSM).…