CX approach
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I wanted to share an article I was recently asked to write on the topic of ITSM and how taking a customer-centric or CX approach can help design an IT engagement model that your customers will actually want to use and where they feel listened to. Click the link below to read the full article.

https://it-service-management.apacciooutlook.com/cxoinsights/a-cx-approach-to-itsm-in-a-digital-age-nwid-6205.html


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